SHIPPING & PAYMENT INFORMATION

What is the shipping fee?
  • Shipping to Hong Kong: Free
  • International: Flat rate US$8.95 / Free for order with total price higher than US$75.
When will my order ship?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9am (Hong Kong Time) will not be shipped out until the next business day. If you order after 9am (Hong Kong Time) on a Friday, your order will likely be shipped out on the following Monday.
Will I have to pay international taxes & duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. Lagertha Watches cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
How are taxes and duties calculated?
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout. For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

ORDER INFORMATION & CONCERNS

I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
My order status says "Unfulfilled". What does that mean?
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
Why was my order canceled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please contact us.

WARRANTY

Is there a warranty?
Lagertha Watches has a limited warranty that covers manufacturer's defects for 18 months after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site or Amazon, the order number will suffice; otherwise if you purchased via another authorized seller or retail location, you will need to contact them directly as they handle their own warranty claims, returns and exchanges.
How do I replace my battery?
All of our watch batteries can be found at any electronic store, as well as most watch repair or jewelry shops. Any watch repair shop or Jeweler should be able to assist you with the battery replacement. We don't suggest replacing the battery, as it requires some special tools and you could damage the watch.

SHIPPING QUESTIONS

When will my order be shipped out?
After your payment is authorized and verified, it can take up to 24 hours to process your order, excluding weekends and holidays. Currently our warehouse is in Hong Kong. Purchases made after 9am (Hong Kong Time) will not be shipped out until the next business day. If you order after 9am PST on a Friday, your order will likely be shipped out on the following Monday. Please allow 24-48 hours for your tracking details to update.
How long does it take to receive my products?
We will ship out your products from our Hong Kong warehouse by Hong Kong Post. For Asian countries, it will take 3-5 business days. For USA, Europe, Australia, New Zealand and other countries, it will take 7-14 business days.
Can I track my order?
Yes. You will be provided a tracking number after we shipped out your products.
Countries we don't ship to
ALGERIA BRAZIL CHINA INDIA INDONESIA IRAN, ISLAMIC REPUBLIC OF IRAQ MOROCCO TUNISIA VENEZUELA
How are taxes and duties calculated?
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout. For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

RETURNS QUESTIONS

Receive a damaged item?
Receive a damaged item? Please reach out to our Customer Support team at [email protected] and we will help resolve the issue. See more warranty information on our FAQ page.
How to request a return?
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the warehouse in Hong Kong: Lagertha Watches Attn: Returns RMA#: Phone: +852 36950081 Street line 1: Unit 1801, 18/F, CFC Tower Street line 2: 28 Mody Road, Tsim Sha Tsui City: Kowloon Zip Code: 00000 State: - Country: Hong Kong Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Please also read our Return Policy page.
How long does it take to process my return?
Once you notify us that you would like a return, we will process the return within 48 hours. Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping. After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card.

You are more than welcome to contact us. Please find our contact information from contact page.